Privacy Policy
This policy is issued by Change Waste Recycling Limited
Our commitment to protecting your information
Your privacy is important to us. To better protect your privacy we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and reference it at every point where personally identifiable information may be requested.
Identifying information
Change Waste Recycling will not collect any personally identifiable information about you (such as your name, address, telephone number, or email address) unless you provide it voluntarily.
In some cases, we may require that you provide such information for a response to be provided — for example, when you submit an enquiry, request a demo or service, or ask for information about our specific services.
When you do provide us with personally identifiable information, we may use it in the following ways, unless stated otherwise:
Provision of Services
To provide a service as requested by you – for example, if you submit an enquiry, request a demo, book our services, or contact us regarding existing services.
To resolve any issues or concerns in relation to services provided by us.
Customer Care & Service Improvement
We may store and process the information to better understand and respond to customers’ and prospective customers’ interests, needs and preferences, and to determine how we can improve our services.
Marketing Communications
We may use the information to contact you with announcements and information about products and services we believe may be of interest to you (e.g. newsletters).
You may unsubscribe at any time by clicking the “unsubscribe” link or by writing to the contact email address provided in the communication.
Call Recording
When you call Change Waste Recycling, your call may be recorded. You will hear a message informing you of this at the start of the call.
We record calls for the following purposes:
Training and quality assurance – to help us improve our customer service.
Record‑keeping and accuracy – to ensure we correctly capture information relating to service requests, enquiries, bookings, or changes to your account.
Dispute resolution – to help investigate and resolve complaints or disagreements.
Security and compliance – to comply with legal, regulatory, and audit requirements.
Call recordings are stored securely and retained only for as long as necessary for the purposes outlined above, in line with our data retention schedule. Only authorised personnel have access to call recordings..
Data Retention
We conduct regular reviews of the information we hold. Information is retained only for as long as necessary:
To provide you with the requested services
To manage our business
For legal or audit purposes
Sharing information
Change Waste Recycling does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organisation for use in its marketing or solicitations.
From time to time we may use agents or contractors who will have access to your personal information to perform our services; however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out these services.
In addition, we may also share aggregate information about its customers and its website visitors to advertisers, business partners, and other third parties. None of this information, however, will contain personal, identifying information about our users.
Any personal information you provide may be used to verify your identity and assist us in preventing or detecting fraud. As part of these checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.
We process data within the European Union.
Our website and other websites
Like most websites, we gather statistical and other analytical information on an aggregate basis of all visitors to our website. This non-personal data comprises of information that cannot be used to identify or contact you, such as demographic information regarding for example, browser types and other anonymous statistical data involving the use of our website.
This website uses cookies and Google Analytics.
Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours. We are not responsible for the data policies or procedures or content of other linked websites. We recommend that you check the privacy and security policies of each website you visit.
Our commitment to data security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Access to the information which you have provided will be limited to authorised employees as required for the purposes identified above as well as IT security and maintenance. We would process your data in accordance with data retention policies. This ensures your information is processed lawfully and fairly.
How you can access or correct your information
In accordance with General Data Protection Regulations, you can withdraw your consent to processing or access all your personal information that we collect online by writing to
info@changewaste.com.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows that there is an error in our records.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Further information about your rights is available on the websites of the Information Commissioner’s Office (United Kingdom).
Changes to this policy
Change Waste Recycling may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.
How to contact us
Should you have other questions or concerns about these privacy policies, please email
info@changewaste.com.